Job Details
Position: Account Manager
Location: Mumbai
Department: Client Servicing
Vacancies: 1

Position Summary:

  • Responsible for managing client relationships and ensuring delivery on marketing/ program recommendations made to client.
  • Responsible for providing inputs to clients in the field of CRM/ Loyalty by developing Customer Oriented Marketing road maps for clients based on insights gathered from Market Research/ Data Analytics.

Principle Accountabilities:

  • Develop annual/ quarterly marketing plans for client
  • Ensure delivery on client marketing programs by developing communication programs
  • Provide & present insight on consumers, brands, Channels and client’s markets to help provide impetus to the clients business
  • Work closely with the teams to identify and implement marketing opportunities for clients
  • He or she will also gain trust from the clients and be perceived to be a Loyalty/ CRM practitioner
  • Naturally thinks not just ‘Outside the box’ but well beyond the industry’s received wisdom
  • Ability to work with experienced and specialist teams (Analytics, Databases, Technology) and clients
  • Develop client business by constant process of new idea recommendation

Educational Qualifications and Experience:

  • MBA in Marketing
  • Years of Experience: 4 + years across Digital, CRM & Loyalty Experience at agency/ client organisations
  • Knowledge of Digital (Website, Social media) is a must
  • Excellent Writing, presentation and communication skills
  • Industry Knowledge of FMCG/ Retail/ Automotive would be an added advantage
  • Qualitative/ Quantitate research skills (can read and manipulate data. Uses data to support arguments and develop strategies)
  • Clear, confident, precise with a high attention to detail
  • Dynamic, positive, inspirational and proactive


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